Refund policy

Refund & Replacement Policy

At Qisrah Perfumes, we do not offer refunds or returns once an order is delivered.

Replacement Policy (Damage Only):
We only provide replacement in case of damaged products received during delivery.

Conditions for Replacement:
• An unboxing video is mandatory
• Video must be recorded from the moment the package is opened
• Damage must be clearly visible in the video
• Claim must be raised within 24 hours of delivery

Non-Eligible Cases:
• Change of mind
• Fragrance preference issues
• Minor packaging imperfections
• Claims without unboxing video

Approved replacement will be processed after verification.
No refunds will be issued under any circumstances.